🚚Shipping and Transportation Policy
Thank you for choosing Aldevia Jewelry. We are committed to providing high-quality lab-grown diamond jewelry to our global customers and ensuring that every piece arrives safely and on time. Below is a detailed explanation of our shipping and transportation policy.
1. Free Shipping Policy
Aldevia Jewelry offers free worldwide shipping on all orders, with no minimum purchase requirement.
Free shipping applies to standard shipping methods and does not include expedited or special delivery services requested by the customer.
2. Order Processing Time
Due to the unique nature of lab-grown diamond jewelry, most of our products are made-to-order or custom-made:
Custom order processing time: Approximately 3-7 calendar days, including order confirmation, quality inspection, packaging, and preparation for shipment.
Orders for complex designs may take slightly longer.
Weekends and public holidays are not included in the processing time.
3. Shipping Time
Shipping time: Approximately 3-7 days.
This is the estimated shipping time after the order has been shipped, and does not include order processing time.
Note:
Actual delivery time may be delayed due to uncontrollable factors such as customs clearance, flight schedules, weather, holidays, or destination country policies.
4. Shipping Origin
All Aldevia Jewelry products are shipped from France/Hong Kong/Mainland China.
We have professional jewelry production and quality inspection teams in our centers around the world to ensure that every piece of jewelry meets international quality standards.
5. Carrier Information
We will select the most suitable and reliable international logistics service provider based on the destination country and order details, including but not limited to:
- DHL
- FedEx
- UPS
- USPS (final delivery)
Other professional international cross-border logistics companies
The carrier will be arranged by Aldevia Jewelry based on the actual situation; customers cannot specify a particular logistics company.
6. Customs Duties and Import Taxes
International orders may incur customs duties, import taxes, or customs clearance fees. These fees are the responsibility of the recipient. Aldevia Jewelry cannot control or estimate the customs policies and fee standards of each country.
We recommend that customers understand their local customs policies before placing an order to avoid unnecessary delays or fee disputes.
7. Customs Clearance and Delays
All international packages are subject to inspection by the customs authorities of the destination country. Customs clearance time is beyond Aldevia Jewelry's control. We are not responsible for delays caused by customs inspections, document review, or local regulations.
8. Shipping Tracking
Shipping information will be updated within 24–72 hours after the order is shipped.
If there is a delay in updating the shipping information, please wait patiently or contact the carrier's official website for inquiries.
9. Lost or Damaged Packages
If your package is lost or significantly damaged during transit, please contact us and provide relevant photos or proof. We will assist you in investigating with the shipping company and provide a reasonable solution.
10. Contact Us
If you have any questions about our shipping or transportation policies, please feel to contact our customer service team:
Brand: Aldevia Jewelry
Email: service@aldeviajewelry.com
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (HK Standard Time, UTC+8), In addition, statutory holidays are not included.
🛡️ Warranty
1. Lifetime Warranty
We offer a Lifetime Manufacturing Warranty on all Aldevia pieces. This covers any potential defects in the structure and craftsmanship of your jewelry. We take pride in our B2B manufacturing roots and stand by every weld, prong, and setting we create.
2. Warranty Status
Our warranty does not cover normal wear and tear, trauma (such as a bent ring from heavy impact), loss of center stones, or damage caused by third-party jewelers. We recommend purchasing personal jewelry insurance for protection against loss or accidental damage.
3. Professional Cleaning And Inspections
To keep your diamonds brilliant, we offer complimentary professional cleaning and prong inspections for the lifetime of your piece. You only cover the shipping costs; the expertise and service are on us.
